Lessons in Teamwork from the Killing Fields
Would you allow your children, partner or parents to be admitted to a hospital with a record of killing 10% of the patients who undergo major surgery? Dr Ken Catchpole who specialises in understanding how people act in stressful situations was shocked to discover that the error rate in patient care after medical operations had been successfully completed was up to 10%. He compared this to other high risk industries and the military experiencing an error rate of 0.001%. He reported that “On an aircraft carrier you have hundreds of people, technology, explosives, fuel, and planes landing every couple of minutes – yet they rarely have accidents. Apply healthcare statistics and one in ten planes would be falling into the sea!” Research at 21 hospitals across the U.K. revealed that surgeons and their…